Insolvency Product Support Specialist - Insolvency Case Management      

Glasgow  |  Remote    £42-45k Subject to experience

Are you experienced in Insolvency, but looking to use those skills in an ever changing digital world?

If you are please read on as this role could be perfect for you.......

If you would like to use your insolvency experience in a different way, then our leading provider of insolvency technology support would be keen to talk to you as they are looking to recruit a Insolvency Product Support Specialists to join their dynamic product team, helping other Insolvency professionals with their online insolvency case management platform as our client moves to cloud based technology.   Our client offers flexible hybrid working for all staff and our client has said that they would also consider remote working for the right individual.

Our Client

Our client is the leading insolvency case management provider and has been established for many years.  Our client serves a wide range of insolvency practices from the Big 4 through to small independent firms across the UK and the world.  Our client is in the midst of a major transformation as they move to a new SaaS product, IPS Cloud.

The Role

Our client is looking for an insolvency specialists who can project manage the onboarding journey for their existing and new clients. It is a fast paced role with multiple facets and suitable for someone within the profession who wants to diversify and utilise their knowledge and insight to drive transformational change across the industry looking for a Product support specialist to join their dynamic product team, having recently launched a cloud based online insolvency case management platform and successor to the industry leading SQL software.

The role will require you to:

  • Understand in depth the new IPS Cloud system including the new functions / features and support the transition process for clients
  • Understand how clients entire insolvency lifecycle to ensure the adoption of IPS Cloud and its working practices are factored in and mapped correctly
  • Develop a project plan to ensure the onboarding process is managed correctly 
  • Work within multiple teams to ensure client requirements are delivered to spec and within the planned timeline
  • Key point of contact for clients who are onboarding to IPS Cloud, troubleshooting and managing a successful migration projects through to completion.
  • Assist the front line support team in fielding support calls when required
  • Assist the testing function in executing test plans and scripts, provide structured user feedback to the development process
  • Assist in the documenting of requirements, liaising with developers and functional upgrades from the commencement to completion

Experience and Skills

  • A sound knowledge of the formal corporate and/or personal insolvency process to be able to understand the key functions of the software 
  • Have a reasonable understanding of the overall statutory framework for insolvency (Corporate and/or Personal) 
  • A clear, concise ability to write in plain English 
  • Some knowledge of insolvency case management software and  a reasonable knowledge of IPS SQL will be advantagous this is not mandatory 
  • Be organised, innovative and deadline driven 
  • Be customer focused, a strong communicator and enthusiastic 
  • A confident facilitator, with the ability to manage both virtual and face to face training sessions 
  • Be passionate about customer service, attention to detail and takes pride in over-exceeding customer expectations 
  • A highly motivated self-starter who is used to a fast-paced working environment and can “spin many plates” 
  • Have a sound understanding of MS Office


A competitive salary of between £42,000 and £45,000 for this role which is dependent upon experience and qualifications that the candidate can bring to the firm.

If you are interested in the above opportunity then please contact us in the strictest confidence quoting the job reference/title